Returns & Exchanges

At Hermetica Paris, we want you to be completely satisfied with your clean, alcohol-free fragrance experience. If you are not entirely happy with your purchase, we offer a 30-day return window for products in their original, unopened packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to request a Return Merchandise Authorization (RMA) within 30 days of delivery.

2

Prepare the Package

Carefully pack the unopened fragrance in its original box and protective sleeve to ensure the glass bottle remains safe during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our laboratory team inspects the returned item, a full refund will be issued to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing