Frequently Asked Questions
Everything you need to know about our clean, alcohol-free fragrances and services.
What makes Hermetica Paris fragrances unique?
Our fragrances are crafted using a unique, patented molecule technology that is 100% alcohol-free. This allows for a moisturizing formula that is long-lasting and gentle on the skin, revealing the true heart of the scent immediately.
Are your products vegan and cruelty-free?
Yes, all Hermetica Paris scents are vegan, cruelty-free, and formulated without parabens or phthalates. We are committed to clean beauty standards and sustainable sourcing.
How long does shipping take and what are the costs?
We offer worldwide shipping. Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days domestically, while international shipping varies by location. Free shipping is available on orders above a specific threshold.
Can I return a fragrance if I don't like the scent?
We offer a 'Try It First' program. Most full-size bottle purchases include a matching sample. We recommend trying the sample first; if you are not satisfied, you can return the unopened full-size bottle within 30 days for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Klarna for flexible installment options.
How should I store my alcohol-free fragrance?
To maintain the integrity of our molecular formulas, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.